Frequently Asked Questions
Got a question? You'll find answers to our most common queries below. If you can't find what you're looking for, please don't hesitate to contact us.
Orders
How do I place an order?
Simply browse our store, add items to your basket, and proceed to checkout. You can pay securely using a range of payment methods.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.
Do I need an account to order?
No, you can check out as a guest. However, creating an account makes it easier to track your orders and manage your details.
Delivery
How long will my order take to arrive?
Orders are typically dispatched within 1–2 business days and delivered within 3–5 business days. See our Delivery Information page for full details.
Will my order be packaged discreetly?
Yes! All orders are shipped in plain, unmarked packaging with no branding on the outside. See our Discreet Packaging page for more information.
Returns & Refunds
What is your returns policy?
We offer a 14-day return window in line with UK Consumer Contracts Regulations. Please visit our Returns Policy page for full details.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us as soon as possible with your order number and a photo of the issue, and we'll make it right.
Privacy & Security
Is my personal information safe?
Absolutely. We take your privacy seriously and handle your data in accordance with UK GDPR. Please read our Privacy Policy for full details.
How will the payment appear on my bank statement?
Your payment will appear under a discreet name on your bank or card statement.
Still Have a Question?
We're always happy to help. Get in touch and we'll get back to you within 1–2 business days.